Putting our service users
at the heart of what we do

Impact Report

Addaction: what we do

Addaction support adults, children, young adults and older people to make positive behavioural change. Whether that's a problem with alcohol, drugs, or mental health and wellbeing – Addaction are there to help people make changes to their lives in ways they never thought possible.

This year, more than ever, we're offering a broader range of services to support people in every aspect of their lives. Our work takes in community support, education, help for those in the criminal justice system, mental health services, family support, employment and much, much more. And because our services are joined-up even those with the most complex needs can find the support they need without fear of falling through the cracks.

Crucially, we involve the people we help in every aspect of our work, so that their concerns, aims and hopes inform everything we do. This means we can best meet the needs of the people who most need our help, and it ensures that Addaction continually develops and improves.

98% of our service users surveyed said they would recommend us to their friends and family.


97% said that they had been given the support that they wanted.

How we help adults

We give treatment and support to people who are having problems with their own or someone else's drug or alcohol use. Our specialist treatment helps people to recover, to make positive and long lasting contributions to their communities, to reconnect with family members and also to be confident to celebrate their successes.

Last year, we engaged 27,202 people in structured treatment for drug and alcohol problems.


Over 70% of our service users who were injecting left treatment with us with a hepatitis C test booked.

ROGER’S STORY “I was bored. Lonely.”
Roger's drinking became a problem following his retirement and the death of his wife.

"I was bored. Lonely. I wasn't eating properly and didn't always take my medication. I met Addaction workers after I was hospitalised for a stomach bleed. That was a real shock to me. It was a wake-up call."

We visited Roger weekly, arranging social activities at local clubs, assisting with his medication, and helping him with changes to his benefits and his central heating bills.

"My worker has been there every step of the way. I'm now out and about four times a week and the family visit regularly. I'm taking care of myself again."

How we help young people

We support young people with expert early intervention work and a range of education and prevention programmes in schools, youth clubs and other friendly settings. We help young people to understand the effects of drugs and alcohol and work with them to build resilience in the face of life's challenges.

Last year, 30,000 school pupils attended workshops and assemblies by the Amy Winehouse Foundation Resilience Programme, which is run in partnership with Addaction.


In the first Interim Report, more than 70% said the programme better equipped them to manage self-esteem, cope with peer pressure and avoid risky behaviours.

“We were all in the same boat.” CHRISTINA’S STORY
"I started smoking weed when I was 16. Soon, that's where all my money went. I've always had anger problems, but it made me really aggressive. I was shutting everyone out."

Christina wanted to make a change, but it wasn't until she was introduced to our cannabis group that she got the support she needed.

"They help me to understand what I'm doing. I can talk about my situation to people, like my mum passing away. Everyone in that room is in the same boat as me. They know what it's like and what I'm going through."

How we help families

Improving the quality of family life and relationships is at the heart of all of Addaction's services. Our programmes aim to improve parenting, support people through damaged or abusive relationships, reduce exclusions and truancy, anti-social behaviour and offending rates, and help people get into work.

On discharge from our Breaking the Cycle programme, 55% of parents were abstinent from drugs and alcohol compared to 27% at the start.


65% had no clinical symptoms of depression compared to 24% at the start of treatment.

SUE’S STORY “Addaction helped me to realise I was a person of value.”
Sue drank to numb the pain of an abusive childhood. It wasn't until her first two children were taken into care and put up for adoption that she sought help.

"I went into rehab and got myself dry. I'd been drinking like my parents, but Addaction helped me to realise I was a person of value again. I gained trust from my worker that I had lost in my own life."

"With my worker's support, I'm grasping my second chance with my third and fourth babies. They are everything to me. My whole world. Love is free of charge and I can't imagine my life without them."

How we help people with their mental health

Following our merger with KCA, Addaction are now delivering mental health services, tailored to our clients' individual needs and the demands of the local population. We provide a wide range of holistic treatments for people who are experiencing mild to moderate/severe mental health problems.

Last year our mental health services received more than 21,000 referrals.


50% of clients were categorised as ‘moving to recovery' compared to the national average of 44%.

ANDREA’S STORY “i’m looking forward to the future.”
"My house was a mess. I wasn't looking after my cats properly. I wasn't paying the bills."

Andrea's mum died, she got divorced and was made redundant – all within a short period of time. Her drinking spiralled out of control, her mental health problems got worse and she felt totally alone. Then she came to Addaction.

"My support worker attended appointments with me, which meant so much. It helped me summon the courage to leave the house. I got help with housing and was signposted to mental health specialists. I'm doing well now. I look after myself and the cats - I'm excited about the future. I don't know where I'd be without Addaction's help."

How we help people in the criminal justice system

We provide a wide range of both substance misuse and mental health services in prisons. We work closely with the police and probation services in many locations and have led on a number of pilot projects and commissions to improve the support given to ex-offenders and help them resettle back into communities.

We operate in 16 prisons across England


In our first 6 months at HMP Lincoln the percentage of those reducing their prescription or detoxing as opposed to those maintaining the same levels has increased from 38% to 43%.

“I guess I am just happy for the first time in my life.” TONY’S STORY
"Looking back at my life, I can't believe what I've lived through. I'd be dead right now if it wasn't for my probation officer and my drug worker."

After four years in prison for burglary, Tony attended Addaction on license. He attended group work and was given a volunteering opportunity at a homeless day centre, preparing food, cooking and learning about hygiene control.

"I want to train to be a chef, so I'm taking all my NVQs while volunteering. These days I tend to smile a lot. I never used to smile at all but I guess I am just happy for the first time in my life."

Brief financial summary



Generated funds 12.5%

Charitable activities
Young people 7.8%
Adult services 76.3%
Family services 1.6%
Mental health services 1.8%



Cost of generating funds 1.8%
Governance 0.2%

Charitable expenditure
Young people 9.2%
Adult services 83.9%
Family services 2.3%
Mental health services 2%
Public policy and communication 0.6%

For more detail, please read our Annual Report & Accounts 2014-15.